If you find your Mac freezing during the software installation, then you need to try performing these steps:
- Restart your Mac
Firstly, shut your Mac down by pressing and holding the power button and wait for some seconds, then restart it.
- Go to the Log screen to check if the files are being installed
When you see the progress bar appearing, press Command + L keys again to check the Log screen and make sure whether the files are being installed or not. If you find nothing happening on the Log screen, move to the next step.
- Try to install the Combo update
As many of us know, apart from Mac App Store, Mac software can be downloaded from other places too. Therefore, Apple still hosts its software on Apple’s website so that users can download them from there as well.
We find it pretty beneficial to get your software from Apple’s website if you’re having problems: the version of the software available from the Mac App Store only contains the files required for updating your Mac. If you visit Apple’s support website, you will be able to find a Combo updater which will be having all the files that are generally needed to update your macOS. All the system files are replaced by this version of the update. Thus, you eventually just have to ensure that the update is complete.
- Open Mac App Store and check for Updates
If you were trying to install an app from the App Store, you then need to go to the App Store and tap Updates. You will find that the update/installation process carries on from the exact place where it left.
- Try installing the Software in Safe Mode
You first need to press the Power button and hold down the Shift key. Doing so will start the Mac up in Safe Mode. Then go to the App Store again and updates the apps while the Safe Mode is on. Reboot.
- Make some space
If the reason behind the update got failed was that wasn’t enough storage space available to complete the installation process, then you should try deleting some files especially, you might be able to remove some of the data and files only in Safe Mode.
- Reset the NVRAM
If the Safe Mode doesn’t also work, you should try restarting your Mac and hold down Command, Option, P and R keys. Doing so will instantly reset the NVRAM. Now, wait until the computer restarts. After that, check if it starts updating.
- Use the Recovery Mode to reinstall macOS
If resetting NVRAM doesn’t work, the final step you can take is restarting your Mac in Recovery Mode. To do so, hold down Command + R at startup. You will then find some options to select from these options “You could recover your Mac from the last Time Machine backup, or perform a disk repair, etc.” but you are recommended to choose the “Install New OS” option. When the macOS gets reinstalled, your Mac will then replace all the Apple system files overwriting any problematic ones that may be causing this error. However, this update doesn’t promise to include the latest version of the software, but it does offer ‘performing the update.’ You need to check Software Update and then apply the newest macOS update.
- Try installing the OS from an External Drive
If you’re still facing the same problems with installation, you should then install the OS from an external drive. This solution has worked for many folks; you could also try performing it.
- Run the Disk Utility when you’ve updated
Once you finally get the software up and running, we recommend running the Disk Utility to fix any issues that might have put you in this problem.
Thank you for reading this post. We hope above-mentioned solutions will work for you. Let us know in the comment box. All the best!
Joe Martin is a Microsoft Office expert and has been working in the technical industry since 2002. As a technical expert, Joe has written technical blogs, manuals, white papers, and reviews for many websites such as office.com/setup.